bairly.mn
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Delete your account and data

You can delete your Bairly account at any time, free of charge. Choose any of the three ways below.

App
Bairly (Bairly)
Developer
Bairly Team

How to delete your account

  1. In the app

    1. Open the Bairly app and sign in
    2. Tap «Миний» (Me) in the bottom bar (realtors and brokers: tap your photo at the top of the Home screen)
    3. Tap ⚙️ «Тохиргоо» (Settings)
    4. Under «Нууцлал ба бүртгэл» (Privacy & account), tap «Бүртгэлээ устгах» (Delete account)
    5. Tick «Дээрх нөхцөлийг ойлгосон» (I understand what will happen), type DELETE (or УСТГАХ) and tap «Бүртгэлээ бүрмөсөн устгах» (Permanently delete my account)

    Your account is deleted straight away.

  2. On the web

    1. Open https://bairly.mn/account/delete in a web browser
    2. Tap «Нэвтрэх» (Sign in) and sign in with your registered phone number or email — the deletion page opens next
    3. Tick «Дээрх нөхцөлийг ойлгосон» (I understand what will happen), type DELETE (or УСТГАХ) and tap «Бүртгэлээ бүрмөсөн устгах» (Permanently delete my account)
    Open the delete page

  3. Without the app, by email

    If you can’t use the app or sign in, email [email protected] with your registered phone number or email address. We confirm the account is yours through that registered phone or email, then delete it.

    Email a deletion request

How long it takes: In the app (or signed in on the web) your account is deleted straight away; photo and video files and backups are cleared within 30 days. A request sent without the app is confirmed with your registered phone or email and carried out within 30 days.

What is deleted

  • Your profile: name, phone, email, profile photo and bio
  • All listings you posted — except a listing an agreement refers to (see below)
  • The photo and video files of your listings (originals included) and your profile photo file are removed from our servers
  • All your listing videos are deleted from Bairly’s YouTube channel — including those of listings kept as the record of an agreement
  • Saved homes, wish lists and notifications
  • Reviews you wrote or received, and your own client (CRM) list
  • Lead credits and PRO (remaining time is not refunded)
  • Your AI assistant requests are deleted. A request already delivered to an agent stays in that agent’s history without your name, phone, conversation or notes
  • Support requests you sent in the app, and their replies
  • Your recommendation history, time-in-app records, connected Facebook Page, message templates and blocked list
  • The text message (SMS) log: texts sent to your number since you signed up, texts you sent, and the text alerts agents got about you

What is kept, and for how long

  • Chat messages (with their photos), viewing requests, offers and listing comments you sent stay with the people who received them, shown as «Устгагдсан хэрэглэгч» (Deleted user). They are not deleted automatically — email [email protected] to have them removed
  • When you write to an agent, ask for a viewing or agree to have the AI assistant pass on your request, your name, phone, email and request details go into that agent’s client list and notifications. They stay with that agent until the agent deletes their account. To have them removed sooner, email [email protected]
  • Agreements, payments, rent and sale records and agents’ deal (commission) records, kept as long as the law requires. A listing an agreement refers to stays with that record, with its photos and videos, hidden from the public
  • Listings you managed for their owners stay with the owners, with the photos and videos you added, without you as their agent
  • Emails you send to [email protected] (deletion requests included) are kept for 12 months after we answer, then deleted — sooner if you ask
  • The record of what our staff did on your account and support requests, and of the deletion itself (who, when, what and why — for a phone or email change, the old and new one), kept for security and to settle disputes and not deleted automatically
  • Backups are cleared within 30 days
  • Usage events (such as listing views, shares and contact taps) stay in our statistics without your id — anonymous and counted only in aggregate

Delete data without deleting your account

Keep your account and delete any of the following in the app whenever you like:

  • Listings: «Миний» (Me; realtors and brokers: your photo at the top of Home) → «Миний зарууд» (My listings) → «Засах» (Edit) → 🗑 «Устгах» (Delete) at the top. The listing goes with its photos and videos: the files you uploaded are removed from our servers and the video from YouTube. To hide a listing for a while, set it to «Архивласан» (Archived) instead
  • Listing photos and videos: «Засах» (Edit) on the listing → the «Устгах» (Delete) button on a photo or video → «Хадгалах» (Save changes). A file you uploaded is removed from our servers, and a video from YouTube too
  • Facebook: «Тохиргоо» (Settings) → «Facebook» → «Page салгах» (Disconnect Page — the posting key is deleted and the permissions on Facebook removed) or «Facebook-ээр нэвтрэх» (Sign in with Facebook) → «Салгах» (Unlink). Clear the Facebook link on your profile and save. On Facebook as well: Settings → «Apps and websites» → Bairly → «Remove»
  • Saved homes: tap ❤️ on the listing again («Миний» (Me) → «Таалагдсан» (Saved homes))
  • Wish lists: «Миний» (Me) → «Хүслийн жагсаалт» (Wishlist) → «Устгах» (Delete) on a wish
  • Recommendation history: «Миний» (Me) → «Танд зориулсан» (For you) → «Миний сонирхол» (My taste) → «Түүх арилгах» (Clear history) — the history on our servers is deleted too. Switch off «Тохиргоо» (Settings) → «Хувийн санал болголт» (Personal recommendations) to stop recording it
  • Profile photo: «Миний» (Me) → ⚙️ «Тохиргоо» (Settings) → «Профайл зураг» (Profile photo) → «Зургийг устгах» (Remove photo) → «Хадгалах» (Save changes). The old photo file is removed from our servers too
  • Realtors and brokers: «Харилцагч устгах» (Delete client) on a client in «Харилцагчид» (Clients) removes them from your list in the app (the record our server made from a chat, viewing or AI request goes when you delete your account); «Гүйлгээ устгах» (Delete deal) on a deal in «Гүйлгээ» (Deals); «Устгах» (Delete) on an SMS template
  • To have anything else deleted, email [email protected] with your registered phone number or email address

More in the privacy policy, sections 7 and 9.