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Privacy policy

How the Bairly app and bairly.mn collect, use and protect your data.

Last updated: · Provided by: Bairly Team

1. Who we are

The Bairly app and bairly.mn are run by Bairly Team ("we"). This policy explains what we collect, why, who we share it with, and how you control your data.

2. What we collect

We collect data in three ways. From you: your account, listings, chats, what you write to the AI assistant and what you send us. Automatically while you use the app: listings you view or save, how long you look at them, your daily time in the app, an anonymous device id for visitors who are not signed in, and your IP address. From other users: when the other party to an agreement enters your details, an agent adds you to their client list, or someone writes to you or reviews you.

  • Account: name, phone number, email, account type, profile photo.
  • Realtors and brokers: company, licence number, experience, service districts, bio.
  • Listings: location, price, photos, videos and description — these are public.
  • Communication: chats, viewing requests, offers, ratings, reviews and comments.
  • AI assistant: what you write to it (budget, area, timing, financing) and the conversation; if you agree to be contacted, your name and verified phone number.
  • Deals: names, phone numbers, register numbers and addresses of the parties to lease and purchase agreements; rent and payment records.
  • Information you enter about other people: a realtor’s or broker’s client list (name, phone, email, notes).
  • Payments: invoice amount, status and date. Card details are handled by QPay and the banks — we never store them.
  • Usage: listings you view, save, share or ask about and how long you look at them (for recommendations — switch off with Settings → "Personal recommendations"); counts of actions such as listing views, shares, contact taps and AI assistant use (for listing statistics and usage limits — that switch does not affect them); your total time in the app per day (to improve the service). Visitors who are not signed in get an anonymous device id, and their history joins their account when they sign in.
  • Location: only when you tap "Near me", to centre the map; it is not stored.
  • Support: what you write to us (name, contact phone or email, message).
  • Technical data: your IP address and device and browser type, which reach our servers and the services in section 4 whenever the app connects to them.

3. How we use it

  • To run the service: listings, chat, viewings, agreements, payments and reminders.
  • To pass your request to one matching agent, with your consent.
  • To recommend homes and send the daily market update.
  • For safety: preventing fraud and spam and reviewing reports.
  • To give support and meet legal obligations.

4. Who we share it with

  • Publicly: listings, realtor profiles and reviews (with a shortened name).
  • Realtors and brokers: when you write to an agent or ask for a viewing, your name, phone and email go into that agent’s client list. A request you make through the AI assistant goes to one agent, only if you agree.
  • Parties to an agreement: the names, phone numbers, register numbers and addresses in an agreement are shown to its other parties.
  • Service providers: AWS (website hosting and email), Supabase (database, authentication and file storage), an AI provider (only with your permission), QPay and banks (payments), SMS and email providers (codes, notices and agreement copies), MapTiler (maps), OpenStreetMap Nominatim (address lookup — a listing’s pinned point and the places you search for) and Google Fonts (the app’s and website’s fonts — your IP address).
  • Facebook (Meta): only when you choose. (1) If you add your Facebook link to your profile, others see it on your profile and listings with Facebook and Messenger buttons. (2) If you sign in with Facebook or link it to your account, we receive only your name, profile picture and email (if you allow it) from Facebook. (3) If you connect a Facebook Page, we keep the Page’s name and ID and an encrypted key that lets us post to it, and post only the listings you choose (photo, price and link) to that Page — never to your personal profile. Disconnecting deletes the key and removes the Page permissions on Facebook. Facebook’s privacy policy: https://www.facebook.com/privacy/policy
  • Google Drive: only when you save an agreement to Drive.
  • YouTube (Google): videos of public listings are published on Bairly’s YouTube channel with the listing’s title, location, price and description (see section 6).
  • Authorities, when the law requires it.
  • Every provider we share data with must protect it at least as well as this policy describes, and may use it only to provide its service to us.
  • We never sell personal data.

5. Artificial intelligence (AI)

The AI assistant and the magic photo enhancer use an outside AI service. We ask for your permission when you sign up (or, if you are not signed in, the first time you use it). If you allow it, what you type in the assistant or small copies of listing photos are sent to the AI. Your phone number, name and account details are not sent. The AI provider does not use your data to train its models. If you decline, the app works without AI. Switch it on or off any time in Settings → Privacy & account.

6. Listing videos and YouTube

Bairly uses YouTube API Services. Videos of public listings are published publicly on Bairly’s YouTube channel (they appear on the channel page and in YouTube search) and shown on the listing with the YouTube player.

What goes to YouTube: the video itself; the listing title; its location (district, building name); the price; the property type, rooms and area; the listing description and video caption as they were when the video was uploaded — with phone numbers and email addresses removed automatically; and a link to the listing. Later edits to the listing are not copied to YouTube. We do not add your account name or phone number.

While a listing is hidden (draft, archived or expired) its video is private on YouTube, and when you remove the video or the listing it is deleted from YouTube too. When you delete your account all your listing videos are deleted from YouTube — including those of listings kept as the record of an agreement. We keep our own copy of the video and play it until the YouTube version is ready, or if it is not on YouTube.

The YouTube player loads in privacy-enhanced mode (youtube-nocookie.com). When you play a video, Google may set cookies on your device and collect viewing data under the Google Privacy Policy: http://www.google.com/policies/privacy

7. How long we keep it

We keep your data while your account exists. When you delete your account your profile, listings and saved items go straight away, and photo and video files and backups are cleared within 30 days; your listing videos are deleted from YouTube too; your AI assistant requests and the support requests you sent in the app are deleted (an AI request already delivered to an agent stays without your name, phone or conversation). The full list is at https://bairly.mn/delete-account/ and the following is kept:

  • Chat messages (with their photos), viewing requests, offers and listing comments you sent stay with the people who received them, shown as «Устгагдсан хэрэглэгч» (Deleted user). They are not deleted automatically — email [email protected] to have them removed
  • When you write to an agent, ask for a viewing or agree to have the AI assistant pass on your request, your name, phone, email and request details go into that agent’s client list and notifications. They stay with that agent until the agent deletes their account. To have them removed sooner, email [email protected]
  • Agreements, payments, rent and sale records and agents’ deal (commission) records, kept as long as the law requires. A listing an agreement refers to stays with that record, with its photos and videos, hidden from the public
  • Listings you managed for their owners stay with the owners, with the photos and videos you added, without you as their agent
  • Emails you send to [email protected] (deletion requests included) are kept for 12 months after we answer, then deleted — sooner if you ask
  • The record of what our staff did on your account and support requests, and of the deletion itself (who, when, what and why — for a phone or email change, the old and new one), kept for security and to settle disputes and not deleted automatically
  • Backups are cleared within 30 days
  • Usage events (such as listing views, shares and contact taps) stay in our statistics without your id — anonymous and counted only in aggregate

8. Your rights

Under Mongolia’s Law on Personal Data Protection you may see, correct and delete your data, withdraw consent and complain. Most of this is in Settings; for anything else, contact us below.

9. Deleting your account

Delete your account in any of the ways below. See https://bairly.mn/delete-account/ for what is deleted and what is kept.

  • In the app: 1) Open the Bairly app and sign in; 2) Tap «Миний» (Me) in the bottom bar (realtors and brokers: tap your photo at the top of the Home screen); 3) Tap ⚙️ «Тохиргоо» (Settings); 4) Under «Нууцлал ба бүртгэл» (Privacy & account), tap «Бүртгэлээ устгах» (Delete account); 5) Tick «Дээрх нөхцөлийг ойлгосон» (I understand what will happen), type DELETE (or УСТГАХ) and tap «Бүртгэлээ бүрмөсөн устгах» (Permanently delete my account).
  • On the web: 1) Open https://bairly.mn/account/delete in a web browser; 2) Tap «Нэвтрэх» (Sign in) and sign in with your registered phone number or email — the deletion page opens next; 3) Tick «Дээрх нөхцөлийг ойлгосон» (I understand what will happen), type DELETE (or УСТГАХ) and tap «Бүртгэлээ бүрмөсөн устгах» (Permanently delete my account).
  • Without the app: email [email protected] with your registered phone number or email address. We confirm it with that registered phone or email and delete the account within 30 days.

10. Security

Data travels over encrypted connections and access is restricted. Register numbers are stored encrypted. There are no passwords — we send a one-time code at each sign-in.

11. Children

The service is not meant for people under 18.

12. Changes

We will tell you in the app when this policy changes. Last updated: 2026-11-13.

13. Contact

Bairly Team · Email: [email protected] · Phone: +976-99071008